TERMS OF SERVICE
www.just-twoquestions.com is an online marketplace owned, managed, controlled and operated by JustTwoQuestions Pte. Ltd. (Singapore registration no.: 201618047C) (referred to as we, us, our or similar pronoun) selling a curated collection of stylish home decor and lifestyle goods from some of the finest ethical artisans and independent designers in Asia Pacific.
ACCEPTANCE OF TERMS OF SERVICE
We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website, including the Sellers. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell products and services to you.
You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Our website includes Products available for purchase from various makers (“Sellers”). We make the Products available for purchase (including by taking orders and collecting payment) as the agent of the Seller, and not on our own behalf.
AGREEMENT WITH SELLER
If you place an order for a product on our website (a “Product”), you are placing an order with the Seller of that Product, and not us. No order shall be deemed to be accepted by the Seller until we issue an email acknowledgement of the order. The contract between you and a Seller will relate only to those goods and/or services notified in the email acknowledgement of order. If a Seller accepts your order for the purchase of a Product, then an agreement is formed between you and the Seller and you have rights directly and only against the Seller, and not us. We are not a party to that agreement and we are not liable to you.
We have made every effort to display as accurately as possible the colours and images of the products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Prices for our products are subject to change without notice and we reserve the right to discontinue a product at any time.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF INFORMATION
Much of the information on this Website is provided by our Sellers, including all of the information relating to the products that may be purchased from those Sellers. While we believe that our Sellers are reliable sources of this information, we cannot be held responsible for such information.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
You agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a Product, and any applicable shipping and insurance charges based on the shipping options selected by you. All amounts are stated in Singapore dollars. Shipping and any insurance charges will be shown separately.
If the goods are being imported from an overseas Seller you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any applicable government agency. The Seller is unable to advise you on the amount of any Other Taxes, and you should contact the taxing authorities of the country that the Products are to be shipped to if you are unsure whether any Other Taxes will apply.
We have chosen PayPal as our payment partner. PayPal meets and exceeds the most stringent industry standards for security. All Products must be paid for online, either through an existing PayPal account or entering credit or debit card details. Your payment will be processed upon receipt of your order.
REFUSAL OF TRANSACTION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed. You must not disclose to any other person any user name and password that we give to you. We will assume that any use of this Website made using that user name and password is you, and you will be responsible for any such use. You must notify us if you become aware of any improper use or disclosure of your user name and password, in which case we will allocate a new user name and password to you.
In using this Website, you must not: (a) provide us with inaccurate or incomplete information; (b) violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions; (c) impersonate any person; (d) distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software; (e) collect or store personal data about other users of this Website; or (f) engage in any other conduct that inhibits any other person from using or enjoying this Website; (g) use the site for any obscene or immoral purpose; (h) interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
CANCELLATION OF ORDERS
The Seller may cancel an order that it has already accepted if the Seller suspects that you are acting fraudulently (such as using a credit card without proper authorisation), in breach of these terms or for any other reason.
While the Seller endeavours to avoid pricing and other errors, inadvertent errors do occur from time to time and the Seller may cancel an order that it has accepted in such circumstances. Unforeseen supply problems or unexpected demand may occasionally result in a Product being unavailable. If there is a delay in shipping your order the Seller will contact you by email as soon as possible to advise you of the reason for the delay. If this occurs, you may cancel your order at any time prior to when the Seller ships the Product to you.
You may also cancel an order if the Seller is in breach of these terms. You are not able to cancel an order after placing it, if you change your mind.
The Seller will normally ship the Product within 2 Business Days of Seller’s receipt of your order, unless otherwise stated in the Product description. Any delivery times displayed on the website are estimates only, based on the information provided to the Seller by their shipping company. The Seller will deliver the Product to the place of delivery you specify when making your order. Title to and risk in the Product will pass to you upon delivery of the Product to this place of delivery.
IMPORT REGULATIONS AND DUTY
If you order goods from our Site for delivery outside the country they are despatched from, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Our standard return policy is to offer a free replacement or issue a full refund (excluding cost of shipping) 30 days from date of purchase, however there are a few exceptions so do check the Returns section next to each product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Every effort is made in trying to get your parcel to you in perfect condition, unfortunately sometimes damages do occur. You must let us and the Seller know within 48 hours of receipt of your item(s) if it has been damaged in transit or is faulty. Please email us with photo proof of the issue. You will then be offered a replacement; repair of the faulty item or a full refund. You will be required to send back the product in unused condition, with all original packaging, directly to the original Seller. When returning an item, please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If for any reason a product you have ordered is not available or out of stock, we will also refund you via Stripe, and in this case any shipping costs will be refunded.
Please note: We are unable to refund or exchange an item that is not being returned or exchanged by the original purchaser.
LICENCE TO USE THE CONTENT ON THE WEBSITE
You acknowledge that this Website and all related content is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”). We grant you a limited, non-transferable licence to access and use this Website solely for your personal, non-commercial purposes. We (or our licensors) retain all right, title, and interest in and to this Website and all related content, and nothing you do on or in relation to this Website or any of the related content will transfer any Intellectual Property Rights to you or licence you to exercise any Intellectual Property Rights unless this is expressly stated.
Except as provided in these terms and conditions, permission to reprint or electronically reproduce this Website or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us. Subject to applicable law, we may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Where we or a Seller are prevented from or delayed in carrying out obligations under these Terms due to circumstances beyond our or the Seller’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller’s (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
To the maximum extent permitted by law, our maximum aggregate liability to you for all claims arising out of or in connection with these Terms of Service or its subject matter, whether in contract, tort, negligence, equity, statute, indemnity or on any other cause of action or basis, is limited to S$500.
To the maximum extent permitted by law, we exclude, are not liable for and the measure of damages under all circumstances shall exclude (a) special, indirect, consequential, incidental or punitive damages; (b) damages for loss of profits, goodwill or anticipated savings; and (c) unauthorised disclosure, loss or corruption of data, arising out of or in connection with these Terms of Service or its subject matter, whether in contract, tort, negligence, equity, statute, indemnity or on any other cause of action or basis.
You agree to indemnify, defend and hold harmless Just Two Questions and our affiliates, partners, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Any questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Posted October 2016.